The only silly question is the one you don’t ask. Having said that, oftentimes users will have the same question given the commonalities of host applications, operating systems, and general product usage. Thus we maintain this list of Frequently Asked Questions. It is designed to quickly and efficiently provide you with the information you need to solve any issue you may be facing. If you are experiencing any kind of issue with our products or any other part of the Galbanum experience, this should be the first place you look for answers. Please read this FAQ before emailing us support questions. We are happy to help of course, and are always available to meet your support needs personally; however, if we can minimize duplicate question and answer sessions, it allows us to maximize the time spent on developing the products you love and have come to depend on. We deeply appreciate your help with this.

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Solo Piano? Are you crazy? I thought you were an electronic music geek/freak/purist/aficionado?

Andrew Souter responds: "I started my journey into music via an interest in ambient music and film scoring in my mid teenage years. I could not afford a synthesizer at the time, so I resolved to teach myself piano to begin with. Piano composition and performance are true passions of mine - first loves, if you will. They are my original art. Electronic music, dance music, scoring, sound-design, and eventually DSP and software development all followed directly from my desire as a composer to improve my craft. I am inspired by many things. Yes, I thoroughly enjoy highly technical things, and I am proud to say I love mathematics and geeking-out deep in DSP research in pursuit of developing never-before-heard, futuristic sounds. However, I just as thoroughly, if not more thoroughly, enjoy making music. I find it is necessary to remain balanced, and sometimes when we become out of balance, it can be good to go back to our first passions and do something purely human. I am ultimately interested in telling effective emotional stories and exploring what it means to be human. This is what matters most to people in the long run. Technologies come and go, but the human narrative remains. I go very deep into the trenches of technology very often, and do so with vigor and passion, but the motivation for this is to discover new ways to tell powerful stories. It is very important to remember this. Technology is designed to serve humanity, not the other way around. Thus, by practicing purely human creative acts once in a while, one can gain a critical perspective on the proper hierarchy of needs within musical creativity and product development. I have six solo piano albums already conceived and planned. I may give concerts one day. Piano composition and performance are true passions of mine."

You compose such beautiful and emotional solo piano music. What's with all this crazy sound-design stuff?

Andrew Souter responds: "I am interested in the totality of human experience. I am in interested in scientific and mathematical understanding of the universe. I am interested in universal truths. I am interested in what it means to be human and our place in the universe. Studying the organization of sound, whether it is euphonic and harmonious, or challenging, dissonant, and atonal, can give one glimpses into the nature of reality. Music perception, and indeed perception in general, is based on experience. Exposure to complex and unusual sets of organizational principles can train the mind to make sense of more complex sensory inputs and data sets. This can, at least idealistically, serve as an impetus for novel thought patterns and discoveries in other disciplines. Music and organized sound trains the brain to think in new ways. Music can remind us how to feel, as well as inspire us to seek out new levels of intellectual discovery and analytical understanding. As technology evolves at an exponential or greater rate, certain aspects of humanity may struggle to keep up. Music and organized sound can both help us to remember what it means to be human and where we come from, as well as push the bounds of what we are capable of and where we are going."

Why are Galbanum and 2CAudio two seperate companies? What is the relationship between them?

Galbanum was formed in 2005 by Andrew Souter to focus on sound-design products, content libraries, and services. 2CAudio was formed in 2008 as a partnership between Andrew Souter and Denis Malygin to develop audio signal processing software plug-ins focussing on spatialization, advanced creative effects, and other future-forward ideas. Since then it has gone on to win major industry awards, and has occupied the majority of Andrew's time for the past several years. It arguably offers the best reverbs on the planet among other things. We call it a sister company of Galbanum. Galbanum is effectively a content creation and services company. 2CAudio is an independent software development company. There are many synergies between the two, as will become even more clear very soon, and Andrew's DNA permeates them both, but the primary distinction is Galbanum makes content and 2CAudio makes software. Galbanum is like Pixar, whereas 2CAudio is like Apple, metaphorically speaking of course. As of the start of 2014, Galbanum also has a music division, GMD Limited, which was created to handle the needs of Andrew's creative output.

Where can I find my download and serial number?

When you first purchase the product and go through checkout, you should see the download link on the final page of checkout after your payment has been verified. Upon completion of the order, you will receive an email receipt that confirms your purchase. This email will also contain your personal serial number. If at a later date you need to re-download your product or re-enter your serial number, you may find both the download link and your serial number in the order details page for the given order. You will find this in your order history in the Galbanum web store.

Why does the discount coupon code you gave me fail to provide discounts?

In most cases to use a coupon code you must meet certain qualifications based on your order history. If you meet these qualifications please be sure that you are ordering from the proper web store listing as provided to you together with the coupon code. Oftentimes there will be a special order page when coupons are involved so you need to pay attention to the order instructions. Finally, when you enter the coupon code please be careful not to add any additional characters such as spaces at the beginning or the end of the coupon code.

Why can't I download the product I just purchased? What if I use all of my allowed download attempts?

Are you using any form of Download Manager or Download Accelerator application or web browser plug-in? Our store is generally NOT compatible with such things. Please disable these type of products before attempting to download products from our web store. If either via accidental use of a download manger or via several failed manual attempts to download the product you have just purchased, you have used up all of your allowed downloads, please contact use via email explaining the situation and we can reset your download count. It is not a problem to reset download counts as needed in these cases.

The Architecture Volume One DVD contains a dead link to a PDF manual. Is there a manual for this product?

Unfortunately there is no manual for Architecture Volume One. It was our original intention to develop a manual for it, but we soon realized that content libraries do not typically have manuals, and to write a thorough manual for something like Architecture Volume One would be too ambitious of a project, as it would quickly become something like a university-level textbook on sound-design and synthesis. Users are encouraged to ask us question directly about this product as needed.